Refunds & Returns
Returns and Refunds Policy
At [Company Name], we strive to provide our customers with the best products and services. However, we understand that sometimes customers may need to return or exchange their purchases.
Our returns and refunds policy outlines the procedures and guidelines for returning or exchanging products.
Return Policy
1. Eligibility: To be eligible for a return or exchange, the product must be: - In its original packaging and condition
- Unused and unaltered
- Accompanied by the original receipt or proof of purchase
- Returned within [time frame, e.g., 30 days] of delivery 2.
Non-Returnable Items: The following products are non-returnable:
- Custom-made or personalized items
- Products that have been used or altered
- Sale or clearance items
- Digital products or software
3. Return Procedure:
1. Contact our customer service team via [phone number/email/website] to initiate the return process.
2. Provide the order number, reason for return, and whether you prefer a refund, exchange, or store credit.
3. Receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
4. Ship the product back to us within [time frame, e.g., 7 days] of receiving the RMA number.
5. Ensure the product is properly packaged and insured to prevent damage during transit.
Refund Policy
1. Refund Options: Customers can choose from the following refund options:
- Full refund to the original payment method
- Store credit
- Exchange for a different product
2. Refund Timing: Refunds will be processed within [time frame, e.g., 5-7 business days] of receiving the returned product.
3. Refund Amount: The refund amount will include the full product price plus any applicable taxes.
Shipping costs will not be refunded unless the product is defective or was sent in error.
Exchange Policy
1. Exchange Options: Customers can exchange products for a different size, color, or style.
2. Exchange Procedure: Follow the same steps as the return procedure.
3. Exchange Shipping: Customers are responsible for the cost of shipping the exchanged product back to us.
Damaged or Defective Products
1. Notification: Notify us within [time frame, e.g., 3 days] of delivery if the product arrives damaged or defective.
2. Replacement or Refund: We will replace the product or provide a full refund, including shipping costs.
Exceptions 1. Gift Returns: Gift recipients can exchange or return gifts for store credit.
2. International Returns: Contact our customer service team for instructions on international returns.